Terms & Conditions and Refund Policy

Last updated: 2 November 2026

1. Who we are

Landmaster® is operated by Landmaster Training Network Ltd, company number 17465703. Our registered office is Park Mount, Glanhwfa Road, Llangefni, Wales, LL77 7EY.

2. What these terms cover

These terms apply when you apply for or pay Landmaster for membership, centre or instructor approval, course approval, certification, certificates, cards, or related Landmaster services.

Course bookings and training delivered directly by an approved training provider may be subject to that provider’s own terms. Check with the provider about its booking, cancellation and refund arrangements.

3. Applications and approval

Submitting an application does not guarantee approval. Landmaster may request further information or evidence before making a decision. Approval is subject to Landmaster’s requirements and any conditions communicated to you.

You must provide accurate information and tell us about relevant changes to your organisation, instructors or delivery arrangements.

4. Fees and payment

Fees are shown on the relevant page, application or payment request. Unless stated otherwise, VAT will be added where applicable. Payment must be made using an available payment method at checkout or on the invoice.

Where card payments are accepted, they are processed through Windcave. Your payment confirmation or invoice will identify the service purchased.

5. Membership and service period

Membership fees cover the membership period stated when you apply or pay. Membership benefits begin when your membership is approved or activated. Renewal is not automatic unless this is clearly stated before you pay.

You must follow Landmaster’s current approval, quality and certification requirements while using Landmaster approval or materials.

6. Cancellations and refunds

Before approval or activation: If you cancel your application before membership or the relevant service has been approved or activated, contact us. We will refund the payment for the service, unless we have already provided part of that service and a lawful, fair deduction applies.

After approval or activation: Annual membership fees are generally not refundable once membership benefits have started, except where a refund is required by law, the service was not provided as agreed, or Landmaster agrees otherwise.

Certificates, cards and certification services: If a certificate, card or other item has been issued, fees are generally not refundable because you change your mind. Contact us if it has not been supplied, contains an error, or you believe the service was not provided as agreed.

If Landmaster cancels: If Landmaster cancels a service you have paid for and cannot provide a suitable alternative, we will refund the payment for the service not provided.

This policy does not limit any consumer rights that apply to your purchase. For eligible online consumer service contracts, the law may provide a 14-day cancellation period. If you ask us to begin providing a service during that period, you may have to pay a proportionate amount for the service already provided. legislation.gov.uk

7. How to request a cancellation or refund

Email accreditation@landmasteraccredited.com with your name, organisation, payment or invoice reference, the service purchased and your reason for requesting a cancellation or refund.

Where a refund is due, we will normally return it to the original payment method and process it within 14 days of agreeing that you are entitled to it. We will not charge a fee for processing a refund where the law prohibits one. legislation.gov.uk

8. Changes and contact

We may update these terms when our services or requirements change. The version on our website applies to new purchases from its stated update date. If you have a question or complaint about a payment, contact us using the details above.